The impact of knowledge management strategies on hospital performance in multicultural hospitals

 

Declaration

Abstract

Acknowledgements

Dedication

List of Figures

List of Tables

• Chapter 1: General introduction                                                                                        
• Introduction
• Statement of the problem
• Significance of the study
• Research questions
• Delimitations and limitations
• Definition of terms
• Organization of the study
• Chapter summary
• Chapter 2: Literature review-Knowledge
• Introduction
• Concept of knowledge
• Kinds of knowledge
• Knowledge impacts on organisational performance
• Knowledge spiral
• Knowledge management
• Evolution of knowledge management theories
• Relationships among knowledge management theories
• Chapter 3: Literature review-Knowledge management
• Introduction
• Knowledge management activities
• Knowledge cultivation
• Knowledge creation
• Knowledge acquisition
• Storing knowledge
• Sharing knowledge
• Utilising knowledge
• Knowledge management interface
• Chapter 4: Literature review-Knowledge management frameworks
• Recap on knowledge management
• Knowledge management frameworks
• Different knowledge management frameworks
• Differences
• Commonalities
• Capability gaps
• An integrated knowledge management model
• Chapter 5: Literature review- Knowledge management strategies
• Introduction
• Background on knowledge management strategies
• Knowledge management strategies integration
• Critical success factors of knowledge management strategies
• People and proper use of technology
• Organisational factors
• Organisational mission
• Organisational culture
• Organisational systems
• Organisational structure
• Power, control and trust
• Organisational learning
• Reward and Recognition Policy
• Training and development
• Communication/Open-door policy
• Retention rate
• Cultural environment
• Structural organisation and process
• Comparative of case studies of knowledge management strategies in organisations
• Gaps in the literature
• Knowledge management strategies in this study
• Personalisation
• Codification
• Technology
• Conclusion
• Chapter 6: Knowledge management Activities
• Chapter 7: Knowledge management hospitals
• Why knowledge management matters in hospitals
• Hospital performance measures
• Measurements of hospital performance
• Impact of knowledge management strategies on hospital performance outcomes
• Multicultural organisations
• Multicultural organization of specifications
• Understanding multicultural organisation
• Knowledge management in multicultural organizational hospitals
• Impact of the defined knowledge management strategies on organisational performance

in multicultural organizations

• Chapter 8: Organisational performance in multicultural organisations and hospitals
• Customer satisfaction and dissatisfaction
• Customer retention
• Product and service quality
• Capacity
• Operation efficiency generally and in hospitals
• Return on capital employed
• Cash flow
• Expenses as a ratio of revenue
• Health and safety
• Employee satisfaction
• Chapter 9:The health system in Saudi Arabia
• Knowledge management in Saudi Arabian hospitals
• Multicultural organisation in Saudi Arabian hospitals
• Current knowledge management practices in Saudi Arabian hospitals
• Knowledge management strategies and applications in Saudi Arabian hospitals
• Conclusion
• Chapter summary
• Chapter 10: Methodology
• Introduction
• Methods
• Data collection
• Sample
• Questionnaire/Survey tool
• Data analysis
• Chapter summary
• Chapter 10: Results
• Introduction
• Results
• Summary
• Chapter 11: Discussion
• Discussion
• Conclusion
• Chapter summary
• Reference

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